This particular CGAP study establishes their expertise in exhibiting a distinct understanding of the issue of being able to integrate consumer research into financial consumer protection policy-construction.
CGAP uses a three-fold research methodology here:
(1) Consumer Group Discussions, where guided by a moderator, a small group of people interact,
(2) Individual In-Depth Interviews, where specific important concerns are probed and prodded for better more clarity and better understanding on the matter,
(3) Quantitative Consumer Surveys with respect to topics such as provider complaints, the type of product.
CGAP is fairly confident of the accuracy and utility of this methodology, having used it in their own in-the-field research.